Frequently Asked Questions

Everything you need to know about shopping with L’AGENCE.

How long will it take for my order to arrive?

Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for faster delivery.

What is your return policy?

We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of the purchase date.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping fees and delivery times vary depending on the destination and are calculated at checkout.

How do I care for my L’AGENCE silk and denim pieces?

We recommend dry cleaning for all silk garments. For denim, machine wash cold inside out and hang to dry to preserve the fit and wash.

Can I track my order once it has shipped?

Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.